Privacy & Personal Information

At The Meat Legacy, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains the types of personal information we may collect when you visit our website, create an account, place an order, contact us, subscribe to communications or otherwise interact with The Meat Legacy, and how that information may be used, stored and shared.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

When you interact with The Meat Legacy, we may collect information that you voluntarily provide or that is generated through your use of our website.

This may include:

• Your name
• Email address
• Mobile or telephone number
• Billing and delivery address
• Order and purchase history
• Products, quantities and pack sizes ordered
• Delivery preferences and instructions
• Account information (If applicable)
• Customer service communications
• Weekly delivery preferences
• Payment and transaction-related information
• Website usage and device information
• Marketing and communication preferences
• Information you voluntarily provide when contacting us

Where you provide instructions relating to a pet’s feeding requirements, we may also process the information necessary to fulfil your requested order or customization.

How We Use Your Personal Information

We may use personal information to:

• Process and manage your orders
• Arrange and complete deliveries
• Confirm payments and transactions
• Communicate order and delivery updates
• Manage weekly or recurring orders
• Respond to questions, complaints or customer-service requests
• Process cancellations, replacements or refunds
• Provide requested product customization
• Maintain customer accounts
• Improve our products, website and customer experience
• Detect or prevent fraudulent or unauthorized activity
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory obligations
• Send promotional communications where permitted and where you have provided any consent required by applicable law

We aim to collect and use only information reasonably necessary for the relevant purpose.

Order & Delivery Information

To fulfil an order, we need certain information such as your name, contact details, delivery address and order information.

Where delivery is fulfilled by an independent delivery service provider, relevant information may need to be shared with that provider for the purpose of completing your delivery.

This may include your:

• Name • Delivery address • Contact number • Delivery instructions • Relevant order/delivery details

Delivery partners will only receive information reasonably necessary to provide the delivery service.

Payment Information

Payments made through The Meat Legacy website may be processed by third-party payment service providers.

Depending on the payment method selected, payment information may be collected and processed directly by the applicable payment provider.

The Meat Legacy may receive transaction information such as payment status, transaction reference and order value without necessarily receiving or storing your complete card or banking credentials.

Customers should also review the privacy terms of the applicable payment provider.

Third-Party Service Providers

We may use third-party providers to operate parts of our business, including:

• Website and ecommerce hosting
• Payment processing
• Order management
• Delivery and logistics
• Customer communications
• Email, SMS or WhatsApp services
• Website analytics
• Fraud prevention
• Technical support

These providers may process personal information where reasonably necessary to provide their services.

The Meat Legacy does not sell customers’ personal information as a business product.

Marketing Communications

Where permitted and, where required, with your consent, we may use your contact information to send you information about:

• New products
• Product availability
• Offers and promotions
• Weekly ordering
• Delivery updates
• The Meat Legacy news and announcements

You may opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to an existing order, payment or delivery may still be sent where necessary to provide the requested service.

Cookies & Website Technologies

The Meat Legacy website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the customer experience.

Depending on the technologies used on the website, cookies may also be used for analytics, advertising or marketing purposes.

Where required, customers will be provided with appropriate choices regarding non-essential cookies.

How Long Do We Keep Personal Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing orders
• Maintaining transaction records
• Providing customer service
• Managing disputes
• Meeting accounting, tax or legal requirements
• Protecting legitimate business interests

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal requirements.

How We Protect Your Information

We take reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account credentials and should not share passwords or other account-access information with unauthorized persons.

Your Privacy Choices & Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request access to or correction of certain information and to withdraw consent where processing is based on consent.

You may also contact us regarding concerns about how your personal information is being handled.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or transaction-record purposes.

Children’s Privacy

The Meat Legacy website and online purchasing services are intended for adults capable of entering into a purchase transaction.

We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to independently purchase products through our website.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations
• Website functionality
• Service providers
• Technology
• Legal or regulatory requirements

Contact Us About Your Personal Information

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact: